FVKING WARRANTY POLICY
At FVKING, we build high-performance electric bikes engineered for durability and ultimate riding experience. Every FVKING e-bike is backed by our official Limited Manufacturer Warranty to ensure total peace of mind on every ride.
01. COVERAGE TERMS
FVKING provides a non-transferable Limited Manufacturer Warranty to the original owner of any FVKING electric bike purchased directly through our official store (fvkingbike.com) or authorized sales channels.
This warranty covers manufacturing defects in materials and workmanship under normal, intended riding conditions. The warranty term commences immediately upon the date of product delivery.
COMPONENT BREAKDOWN02. WARRANTY COVERAGE SCHEDULE
| COMPONENT | WARRANTY PERIOD | COVERAGE DETAILS |
|---|---|---|
| E-BIKE FRAME | 12 Months | Structural defects or weld fractures from normal riding. |
| MOTOR SYSTEM | 12 Months / 10,000 KM | Internal mechanical failures, hall sensor, or motor housing defect. |
| BATTERY PACK | 12 Months | Defects preventing charge holding or capacity drop over 30%. |
| CONTROLLER & DISPLAY | 12 Months | Electronic control unit, LCD screen system, and main harness. |
| CHARGER | 6 Months | Functional failure under standard voltage input. |
| THROTTLE, LIGHTS & BRAKES | 3 Months | Electronic throttle assembly, LED head/tail lights, hydraulic sensors. |
| WEAR & TEAR PARTS (Tires, Brake Pads, Chains, Grips) | 30 Days / Delivery DOA | Covered against manufacturing defects upon initial delivery. |
03. WHAT IS NOT COVERED
This warranty does not apply to damage, failure, or loss resulting from:
- Accidents, crashes, misuse, neglect, stunt riding, racing, or commercial rental use.
- Unauthorized speed tuning, firmware alteration, or aftermarket electrical modifications.
- Water damage resulting from high-pressure washing, deep submersion, or rain exposure during storage.
- Battery degradation due to improper charging, extreme temperature exposure, or long-term storage without maintenance charging.
- Use of third-party non-original chargers or unapproved power adapters.
- Normal degradation and wear of consumable components (e.g., brake pads, tires, tubes, chains).
- Cosmetic damage, scratches, dents, or paint chipping that does not affect mechanical operation.
04. LOCAL BIKE SHOP REIMBURSEMENT
To minimize your downtime, FVKING supports local repairs! If a covered warranty issue can be conveniently resolved by a professional local bicycle repair shop, FVKING may authorize and reimburse the repair labor costs.
1. Prior Written Approval: You must receive written authorization from FVKING Support before initiating repairs at a third-party shop.
2. Itemized Receipt: An official itemized invoice or receipt from the repair shop detailing labor and replaced parts must be submitted for reimbursement.
05. HOW TO CLAIM WARRANTY SERVICE
To submit a warranty claim, please email our support team at service@fvkingbike.com with the following information:
- Original Order Number and Name of the purchaser.
- A clear photo or short video clip demonstrating the specific issue.
- Frame Serial Number (located under the bottom bracket or head tube).
- A brief description of when and how the issue occurred.
Our technical team will review your ticket within 24 business hours and arrange replacement parts, technical troubleshooting, or repair authorizations.
NEED WARRANTY ASSISTANCE?
Our dedicated support team is ready to keep you riding.
EMAIL: SERVICE@FVKINGBIKE.COM
RESPONSE TIME: Within 24 Hours (Monday – Friday, PST)
