PRIVACY POLICY

AT FVKING (“FVKING,” “WE,” “OUR,” OR “US”), PROTECTING YOUR PRIVACY IS ONE OF OUR HIGHEST PRIORITIES. WE ARE COMMITTED TO HANDLING YOUR PERSONAL INFORMATION RESPONSIBLY, SECURELY, AND TRANSPARENTLY.

THIS PRIVACY POLICY EXPLAINS HOW WE COLLECT, USE, STORE, SHARE, AND PROTECT YOUR PERSONAL INFORMATION WHEN YOU:

• VISIT WWW.FVKINGBIKE.COM
• PURCHASE PRODUCTS THROUGH OUR WEBSITE
• CREATE AN ACCOUNT
• SUBSCRIBE TO NEWSLETTERS
• CONTACT OUR CUSTOMER SUPPORT TEAM
• PARTICIPATE IN PROMOTIONS OR SURVEYS
• INTERACT WITH OUR ADVERTISEMENTS
• USE ANY PRODUCTS, APPLICATIONS, OR SERVICES PROVIDED BY FVKING

BY ACCESSING OR USING OUR WEBSITE AND SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY, PLEASE DISCONTINUE USING OUR WEBSITE AND SERVICES.

OUR COMMITMENT TO PRIVACY

• FVKING BELIEVES THAT YOUR PERSONAL INFORMATION BELONGS TO YOU.
• WE ONLY COLLECT THE INFORMATION NECESSARY TO PROVIDE OUR PRODUCTS AND SERVICES, IMPROVE YOUR SHOPPING EXPERIENCE, PROCESS YOUR ORDERS, COMPLY WITH LEGAL OBLIGATIONS, AND MAINTAIN THE SECURITY OF OUR WEBSITE.
• WE NEVER SELL YOUR PERSONAL INFORMATION FOR MONETARY COMPENSATION.
• WE IMPLEMENT INDUSTRY-STANDARD SECURITY MEASURES DESIGNED TO PROTECT YOUR INFORMATION FROM UNAUTHORIZED ACCESS, MISUSE, ALTERATION, OR DISCLOSURE.

SCOPE OF THIS PRIVACY POLICY

THIS PRIVACY POLICY APPLIES TO ALL PERSONAL INFORMATION COLLECTED THROUGH:

• WWW.FVKINGBIKE.COM
• CUSTOMER SUPPORT COMMUNICATIONS
• EMAIL CORRESPONDENCE
• PRODUCT REGISTRATION
• WARRANTY CLAIMS
• ONLINE ORDERS
• MARKETING SUBSCRIPTIONS
• SOCIAL MEDIA INTERACTIONS
• ONLINE ADVERTISING CAMPAIGNS
• ANY OTHER SERVICES PROVIDED BY FVKING

THIS PRIVACY POLICY DOES NOT APPLY TO WEBSITES, APPLICATIONS, OR SERVICES OPERATED BY THIRD PARTIES THAT MAY BE LINKED FROM OUR WEBSITE. WE ENCOURAGE YOU TO REVIEW THE PRIVACY POLICIES OF THOSE THIRD-PARTY WEBSITES BEFORE PROVIDING ANY PERSONAL INFORMATION.

DEFINITIONS

FOR PURPOSES OF THIS PRIVACY POLICY:

• PERSONAL INFORMATION: ANY INFORMATION THAT IDENTIFIES, RELATES TO, DESCRIBES, OR CAN REASONABLY BE LINKED TO AN IDENTIFIED OR IDENTIFIABLE INDIVIDUAL. EXAMPLES INCLUDE: FULL NAME, EMAIL ADDRESS, TELEPHONE NUMBER, SHIPPING ADDRESS, BILLING ADDRESS, IP ADDRESS, DEVICE IDENTIFIERS, ORDER HISTORY.
• PROCESSING: ANY OPERATION PERFORMED ON PERSONAL INFORMATION, INCLUDING: COLLECTION, RECORDING, STORAGE, ORGANIZATION, MODIFICATION, RETRIEVAL, CONSULTATION, USE, DISCLOSURE, DELETION.
• SERVICES: THE FVKING WEBSITE, PRODUCTS, CUSTOMER SUPPORT, WARRANTY SERVICES, ONLINE STORE, MARKETING COMMUNICATIONS, AND ANY RELATED SERVICES.
• COOKIES: SMALL TEXT FILES STORED ON YOUR BROWSER OR DEVICE THAT HELP US IMPROVE WEBSITE FUNCTIONALITY, REMEMBER YOUR PREFERENCES, ANALYZE TRAFFIC, AND DELIVER RELEVANT ADVERTISING.

CHANGES TO THIS PRIVACY POLICY

WE MAY UPDATE THIS PRIVACY POLICY PERIODICALLY TO REFLECT:

• CHANGES IN APPLICABLE LAWS AND REGULATIONS
• NEW TECHNOLOGIES
• UPDATES TO OUR PRODUCTS OR SERVICES
• SECURITY IMPROVEMENTS
• BUSINESS OPERATIONS

WHEN SIGNIFICANT CHANGES ARE MADE, WE WILL UPDATE THE “LAST UPDATED” DATE AT THE TOP OF THIS PAGE AND, WHERE REQUIRED BY LAW, PROVIDE ADDITIONAL NOTICE THROUGH OUR WEBSITE OR BY EMAIL. YOUR CONTINUED USE OF OUR WEBSITE FOLLOWING ANY UPDATES CONSTITUTES ACCEPTANCE OF THE REVISED PRIVACY POLICY.

INFORMATION WE COLLECT

DEPENDING ON HOW YOU INTERACT WITH OUR WEBSITE, WE MAY COLLECT THE FOLLOWING CATEGORIES OF PERSONAL INFORMATION.

1. INFORMATION YOU PROVIDE DIRECTLY

WHEN YOU INTERACT WITH OUR WEBSITE, YOU MAY VOLUNTARILY PROVIDE PERSONAL INFORMATION INCLUDING:

CONTACT INFORMATION:

• FULL NAME
• EMAIL ADDRESS
• TELEPHONE NUMBER
• COMPANY NAME (IF APPLICABLE)
• COUNTRY OR REGION
• SHIPPING ADDRESS
• BILLING ADDRESS

ACCOUNT INFORMATION:

WHEN CREATING AN ACCOUNT, WE MAY COLLECT:

• USERNAME
• PASSWORD (ENCRYPTED)
• LOGIN CREDENTIALS
• SAVED ADDRESSES
• WISHLIST INFORMATION
• ORDER HISTORY

PASSWORDS ARE SECURELY ENCRYPTED AND CANNOT BE VIEWED BY OUR STAFF.

ORDER INFORMATION:

WHEN PLACING AN ORDER, WE MAY COLLECT:

• PURCHASED PRODUCTS
• ORDER NUMBER
• INVOICE INFORMATION
• SHIPPING PREFERENCES
• PAYMENT CONFIRMATION
• TRANSACTION STATUS
• CUSTOMER NOTES

FOR YOUR SECURITY, FVKING DOES NOT STORE COMPLETE CREDIT CARD NUMBERS OR PAYMENT CREDENTIALS. PAYMENTS ARE PROCESSED SECURELY BY TRUSTED THIRD-PARTY PAYMENT PROVIDERS.

CUSTOMER SUPPORT INFORMATION:

WHEN CONTACTING US THROUGH EMAIL, LIVE CHAT, CONTACT FORMS, WARRANTY REQUESTS, OR TECHNICAL SUPPORT, WE MAY COLLECT:

• EMAIL CORRESPONDENCE
• PRODUCT INFORMATION
• PHOTOS OR VIDEOS YOU SUBMIT
• WARRANTY DOCUMENTATION
• REPAIR REQUESTS
• SERVICE HISTORY

THIS INFORMATION HELPS US PROVIDE TIMELY CUSTOMER SERVICE AND IMPROVE OUR PRODUCTS.

MARKETING INFORMATION:

IF YOU VOLUNTARILY SUBSCRIBE TO NEWSLETTERS OR PROMOTIONAL COMMUNICATIONS, WE MAY COLLECT:

• EMAIL ADDRESS
• MARKETING PREFERENCES
• PRODUCT INTERESTS
• SURVEY RESPONSES
• EVENT REGISTRATIONS

YOU MAY UNSUBSCRIBE FROM MARKETING EMAILS AT ANY TIME BY CLICKING THE “UNSUBSCRIBE” LINK INCLUDED IN EVERY PROMOTIONAL EMAIL.

2. INFORMATION COLLECTED AUTOMATICALLY

WHEN YOU VISIT OUR WEBSITE, CERTAIN TECHNICAL INFORMATION IS AUTOMATICALLY COLLECTED TO IMPROVE WEBSITE PERFORMANCE, MAINTAIN SECURITY, AND BETTER UNDERSTAND VISITOR BEHAVIOR. THIS INFORMATION MAY INCLUDE:

• IP ADDRESS
• BROWSER TYPE & VERSION
• OPERATING SYSTEM
• DEVICE TYPE
• SCREEN RESOLUTION
• LANGUAGE PREFERENCES
• TIME ZONE
• REFERRING WEBSITE
• PAGES VISITED & PRODUCTS VIEWED
• TIME SPENT ON PAGES
• CLICKSTREAM DATA
• SEARCH QUERIES
• SHOPPING CART ACTIVITY
• WEBSITE PERFORMANCE DATA

THIS INFORMATION GENERALLY DOES NOT DIRECTLY IDENTIFY YOU BUT MAY BECOME PERSONAL INFORMATION WHEN COMBINED WITH OTHER DATA.

3. COOKIES AND SIMILAR TECHNOLOGIES

FVKING USES COOKIES AND SIMILAR TECHNOLOGIES INCLUDING: BROWSER COOKIES, WEB BEACONS, PIXELS, LOCAL STORAGE, SESSION COOKIES, ANALYTICS COOKIES, AND ADVERTISING COOKIES.

THESE TECHNOLOGIES HELP US: KEEP OUR WEBSITE FUNCTIONING PROPERLY, REMEMBER YOUR PREFERENCES, IMPROVE WEBSITE PERFORMANCE, ANALYZE VISITOR BEHAVIOR, PERSONALIZE YOUR SHOPPING EXPERIENCE, MEASURE ADVERTISING EFFECTIVENESS, PREVENT FRAUD, AND ENHANCE WEBSITE SECURITY.

MORE DETAILED INFORMATION ABOUT OUR USE OF COOKIES CAN BE FOUND IN OUR COOKIE POLICY.

4. INFORMATION WE RECEIVE FROM THIRD PARTIES

WE MAY RECEIVE PERSONAL INFORMATION FROM TRUSTED THIRD-PARTY PARTNERS THAT HELP US OPERATE OUR BUSINESS. THESE MAY INCLUDE:

PAYMENT PROVIDERS:

TO SECURELY PROCESS TRANSACTIONS, WE WORK WITH PAYMENT PROVIDERS SUCH AS STRIPE, PAYPAL, APPLE PAY, GOOGLE PAY, AND CREDIT CARD PROCESSORS. THESE PROVIDERS PROCESS PAYMENT INFORMATION DIRECTLY AND MAINTAIN THEIR OWN PRIVACY AND SECURITY PRACTICES.

SHIPPING PARTNERS:

TO DELIVER YOUR ORDERS, WE MAY RECEIVE SHIPPING UPDATES FROM LOGISTICS PROVIDERS, INCLUDING UPS, FEDEX, DHL, USPS, AND OTHER REGIONAL CARRIERS. THIS INFORMATION MAY INCLUDE SHIPMENT TRACKING, DELIVERY CONFIRMATION, AND ESTIMATED DELIVERY DATES.

ANALYTICS PROVIDERS:

TO BETTER UNDERSTAND HOW VISITORS USE OUR WEBSITE, WE MAY RECEIVE REPORTS FROM GOOGLE ANALYTICS, GOOGLE SEARCH CONSOLE, AND MICROSOFT CLARITY. THESE SERVICES PROVIDE AGGREGATED INSIGHTS THAT HELP US IMPROVE WEBSITE PERFORMANCE AND USER EXPERIENCE.

ADVERTISING PARTNERS:

WE MAY USE ADVERTISING PLATFORMS INCLUDING GOOGLE ADS, GOOGLE MERCHANT CENTER, META ADS (FACEBOOK & INSTAGRAM), AND TIKTOK ADS. THESE PLATFORMS MAY RECEIVE CERTAIN TECHNICAL INFORMATION, SUCH AS COOKIES, DEVICE IDENTIFIERS, OR BROWSING BEHAVIOR, TO HELP US MEASURE ADVERTISING PERFORMANCE, UNDERSTAND AUDIENCE INTERESTS, AND DISPLAY RELEVANT ADVERTISEMENTS.

SOCIAL MEDIA PLATFORMS:

IF YOU INTERACT WITH OUR SOCIAL MEDIA PAGES OR CHOOSE TO SIGN IN USING A THIRD-PARTY SOCIAL MEDIA ACCOUNT (WHERE AVAILABLE), WE MAY RECEIVE INFORMATION PERMITTED BY YOUR PRIVACY SETTINGS ON THOSE PLATFORMS.

LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION (GDPR)

IF YOU ARE LOCATED IN THE EUROPEAN ECONOMIC AREA (EEA), THE UNITED KINGDOM, OR OTHER REGIONS WITH SIMILAR PRIVACY LAWS, WE PROCESS YOUR PERSONAL INFORMATION BASED ON ONE OR MORE OF THE FOLLOWING LEGAL GROUNDS:

• PERFORMANCE OF A CONTRACT: TO PROCESS YOUR ORDERS, PROVIDE PRODUCTS, ARRANGE SHIPPING, FULFILL WARRANTY OBLIGATIONS, AND DELIVER CUSTOMER SUPPORT.
• LEGAL OBLIGATION: TO COMPLY WITH APPLICABLE LAWS, TAX REGULATIONS, ACCOUNTING REQUIREMENTS, FRAUD PREVENTION OBLIGATIONS, AND OTHER LEGAL DUTIES.
• LEGITIMATE INTERESTS: TO IMPROVE OUR WEBSITE, ENHANCE CUSTOMER EXPERIENCE, ANALYZE WEBSITE PERFORMANCE, PREVENT FRAUD, MAINTAIN SECURITY, AND DEVELOP NEW PRODUCTS OR SERVICES.
• CONSENT: WHERE REQUIRED BY LAW, SUCH AS FOR MARKETING COMMUNICATIONS OR CERTAIN TYPES OF COOKIES, WE RELY ON YOUR CONSENT. YOU MAY WITHDRAW YOUR CONSENT AT ANY TIME WITHOUT AFFECTING THE LAWFULNESS OF PROCESSING CARRIED OUT BEFORE THE WITHDRAWAL.

OUR PRIVACY PRINCIPLES

AT FVKING, WE ARE COMMITTED TO THE FOLLOWING PRIVACY PRINCIPLES:

• WE COLLECT ONLY THE INFORMATION NECESSARY TO PROVIDE OUR PRODUCTS AND SERVICES.
• WE ARE TRANSPARENT ABOUT HOW WE COLLECT AND USE PERSONAL INFORMATION.
• WE IMPLEMENT INDUSTRY-STANDARD TECHNICAL AND ORGANIZATIONAL SAFEGUARDS TO PROTECT YOUR DATA.
• WE RESPECT YOUR PRIVACY RIGHTS AND PROVIDE MECHANISMS FOR YOU TO ACCESS, UPDATE, OR DELETE YOUR PERSONAL INFORMATION WHERE APPLICABLE.
• WE CONTINUOUSLY REVIEW AND IMPROVE OUR PRIVACY PRACTICES TO ALIGN WITH EVOLVING LEGAL REQUIREMENTS AND INDUSTRY BEST PRACTICES.

HOW WE USE YOUR PERSONAL INFORMATION

FVKING USES YOUR PERSONAL INFORMATION ONLY FOR LEGITIMATE BUSINESS PURPOSES AND IN ACCORDANCE WITH APPLICABLE PRIVACY LAWS. DEPENDING ON YOUR INTERACTION WITH OUR WEBSITE AND SERVICES, WE MAY USE YOUR INFORMATION FOR THE FOLLOWING PURPOSES:

1. ORDER PROCESSING AND FULFILLMENT

WE USE YOUR PERSONAL INFORMATION TO PROCESS AND COMPLETE YOUR PURCHASES, INCLUDING:

• PROCESSING ONLINE ORDERS
• VERIFYING PAYMENT INFORMATION
• CONFIRMING PURCHASES
• MANAGING INVOICES
• ARRANGING SHIPMENT
• PROVIDING ORDER TRACKING
• PROCESSING CANCELLATIONS
• MANAGING RETURNS AND REFUNDS
• HANDLING WARRANTY CLAIMS
• PROVIDING REPLACEMENT PARTS
• DELIVERING CUSTOMER SUPPORT

WITHOUT THIS INFORMATION, WE MAY BE UNABLE TO FULFILL YOUR ORDER OR PROVIDE THE REQUESTED SERVICES.

2. CUSTOMER ACCOUNT MANAGEMENT

IF YOU CREATE AN ACCOUNT WITH FVKING, WE USE YOUR INFORMATION TO:

• CREATE AND MANAGE YOUR CUSTOMER ACCOUNT
• AUTHENTICATE YOUR IDENTITY
• SECURE YOUR LOGIN CREDENTIALS
• SAVE YOUR PREFERENCES
• STORE SHIPPING ADDRESSES
• DISPLAY YOUR ORDER HISTORY
• ENABLE WARRANTY REGISTRATION
• FACILITATE FASTER CHECKOUT

YOU ARE RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR ACCOUNT CREDENTIALS. PLEASE NOTIFY US IMMEDIATELY IF YOU SUSPECT UNAUTHORIZED ACCESS TO YOUR ACCOUNT.

3. CUSTOMER SUPPORT

WE USE PERSONAL INFORMATION TO PROVIDE EFFICIENT CUSTOMER SERVICE, INCLUDING:

• RESPONDING TO INQUIRIES
• TROUBLESHOOTING TECHNICAL ISSUES
• ASSISTING WITH WARRANTY REQUESTS
• PROVIDING MAINTENANCE RECOMMENDATIONS
• PROCESSING REPAIR REQUESTS
• IMPROVING SUPPORT QUALITY

CUSTOMER COMMUNICATIONS MAY BE RETAINED FOR QUALITY ASSURANCE, STAFF TRAINING, AND SERVICE IMPROVEMENT.

4. PRODUCT IMPROVEMENT

UNDERSTANDING HOW CUSTOMERS USE OUR PRODUCTS AND WEBSITE HELPS US IMPROVE FUTURE PRODUCTS AND SERVICES. WE MAY ANALYZE INFORMATION TO:

• IMPROVE WEBSITE USABILITY
• DEVELOP NEW PRODUCTS
• ENHANCE EXISTING PRODUCT FEATURES
• OPTIMIZE CUSTOMER EXPERIENCE
• IMPROVE WEBSITE SPEED AND PERFORMANCE
• IDENTIFY WEBSITE ERRORS
• IMPROVE PRODUCT QUALITY

WHENEVER POSSIBLE, THIS ANALYSIS IS PERFORMED USING AGGREGATED OR ANONYMIZED INFORMATION.

5. MARKETING COMMUNICATIONS

IF YOU HAVE OPTED IN TO RECEIVE MARKETING COMMUNICATIONS, WE MAY SEND YOU:

• PRODUCT ANNOUNCEMENTS
• NEW MODEL RELEASES
• PROMOTIONS & SEASONAL SALES
• SPECIAL OFFERS & COMPANY NEWS
• PRODUCT MAINTENANCE TIPS
• EDUCATIONAL CONTENT & EVENT INVITATIONS

YOU MAY UNSUBSCRIBE AT ANY TIME BY CLICKING THE “UNSUBSCRIBE” LINK INCLUDED IN OUR MARKETING EMAILS OR BY CONTACTING US AT: SERVICE@FVKINGBIKE.COM.

OPTING OUT OF PROMOTIONAL EMAILS WILL NOT AFFECT ESSENTIAL COMMUNICATIONS RELATED TO YOUR ORDERS, WARRANTY, OR CUSTOMER SUPPORT.

6. FRAUD PREVENTION AND SECURITY

PROTECTING OUR CUSTOMERS AND WEBSITE IS A PRIORITY. WE USE PERSONAL INFORMATION TO:

• DETECT SUSPICIOUS TRANSACTIONS
• PREVENT PAYMENT FRAUD
• PREVENT UNAUTHORIZED ACCOUNT ACCESS
• MONITOR WEBSITE SECURITY
• INVESTIGATE MALICIOUS ACTIVITIES
• VERIFY CUSTOMER IDENTITY
• PROTECT CUSTOMER ACCOUNTS
• PREVENT ABUSE OF PROMOTIONS

THESE ACTIVITIES ARE BASED ON OUR LEGITIMATE INTEREST IN PROTECTING OUR CUSTOMERS AND BUSINESS OPERATIONS.

7. LEGAL COMPLIANCE

WE MAY PROCESS PERSONAL INFORMATION WHERE NECESSARY TO: COMPLY WITH APPLICABLE LAWS, MEET TAX OBLIGATIONS, MAINTAIN ACCOUNTING RECORDS, RESPOND TO LAWFUL GOVERNMENT REQUESTS, PROTECT OUR LEGAL RIGHTS, RESOLVE DISPUTES, AND ENFORCE OUR TERMS OF SERVICE.

COOKIES AND SIMILAR TECHNOLOGIES

LIKE MOST MODERN WEBSITES, FVKING USES COOKIES AND SIMILAR TECHNOLOGIES TO ENHANCE YOUR BROWSING EXPERIENCE AND IMPROVE OUR SERVICES. COOKIES ARE SMALL TEXT FILES STORED ON YOUR BROWSER OR DEVICE THAT HELP WEBSITES REMEMBER INFORMATION ABOUT YOUR VISIT.

TYPES OF COOKIES WE USE

ESSENTIAL COOKIES: THESE COOKIES ARE NECESSARY FOR THE OPERATION OF OUR WEBSITE (SHOPPING CART FUNCTIONALITY, SECURE LOGIN, CHECKOUT PROCESS, WEBSITE SECURITY, SESSION MANAGEMENT). THESE COOKIES CANNOT BE DISABLED BECAUSE THE WEBSITE WOULD NOT FUNCTION PROPERLY WITHOUT THEM.

FUNCTIONAL COOKIES: THESE COOKIES REMEMBER YOUR PREFERENCES, INCLUDING LANGUAGE SETTINGS, CURRENCY PREFERENCES, RECENTLY VIEWED PRODUCTS, LOGIN STATUS, SAVED SHOPPING CART, AND REGION SELECTION.

ANALYTICS COOKIES: ANALYTICS COOKIES HELP US UNDERSTAND HOW VISITORS USE OUR WEBSITE. WE MAY USE TOOLS SUCH AS GOOGLE ANALYTICS 4 (GA4), GOOGLE SEARCH CONSOLE, AND MICROSOFT CLARITY. THESE SERVICES MAY COLLECT PAGES VISITED, SESSION DURATION, NAVIGATION PATHS, DEVICE TYPE, BROWSER TYPE, APPROXIMATE GEOGRAPHIC REGION, WEBSITE PERFORMANCE, AND CLICK INTERACTIONS. THIS INFORMATION IS GENERALLY AGGREGATED AND DOES NOT DIRECTLY IDENTIFY INDIVIDUAL USERS.

ADVERTISING COOKIES: ADVERTISING COOKIES HELP US DELIVER RELEVANT ADVERTISEMENTS BASED ON YOUR INTERESTS. THESE COOKIES MAY BE PROVIDED BY GOOGLE ADS, GOOGLE MERCHANT CENTER, META (FACEBOOK & INSTAGRAM), TIKTOK ADS, OR OTHER APPROVED ADVERTISING PARTNERS. THEY ARE USED FOR PERSONALIZED ADVERTISING, REMARKETING CAMPAIGNS, CONVERSION TRACKING, CAMPAIGN PERFORMANCE MEASUREMENT, AUDIENCE CREATION, AND FREQUENCY CONTROL.

GOOGLE ANALYTICS

FVKING USES GOOGLE ANALYTICS 4 (GA4) TO BETTER UNDERSTAND HOW VISITORS INTERACT WITH OUR WEBSITE. GOOGLE ANALYTICS MAY COLLECT DEVICE INFORMATION, BROWSER TYPE, APPROXIMATE LOCATION, WEBSITE INTERACTIONS, SESSION DURATION, REFERRING WEBSITES, AND USER ENGAGEMENT METRICS. THIS INFORMATION HELPS US IMPROVE WEBSITE PERFORMANCE AND USER EXPERIENCE. GOOGLE ANALYTICS DOES NOT PROVIDE US WITH YOUR COMPLETE IDENTITY. FOR MORE INFORMATION, PLEASE REFER TO GOOGLE’S PRIVACY POLICY.

GOOGLE ADS & GOOGLE MERCHANT CENTER

WE USE GOOGLE ADVERTISING SERVICES TO MEASURE ADVERTISING EFFECTIVENESS, DISPLAY RELEVANT PRODUCT ADVERTISEMENTS, UNDERSTAND CUSTOMER INTERESTS, OPTIMIZE ADVERTISING CAMPAIGNS, AND TRACK PURCHASE CONVERSIONS. GOOGLE MAY USE COOKIES OR SIMILAR TECHNOLOGIES TO MEASURE CAMPAIGN PERFORMANCE.

META PIXEL

OUR WEBSITE MAY USE META PIXEL PROVIDED BY META PLATFORMS. META PIXEL HELPS US MEASURE ADVERTISING EFFECTIVENESS, OPTIMIZE FACEBOOK AND INSTAGRAM ADVERTISING, CREATE CUSTOM AUDIENCES, DELIVER MORE RELEVANT ADVERTISEMENTS, AND ANALYZE CAMPAIGN PERFORMANCE. META MAY RECEIVE PAGES VIEWED, PURCHASE EVENTS, PRODUCT INTERACTIONS, AND DEVICE INFORMATION ACCORDING TO ITS OWN PRIVACY PRACTICES.

TIKTOK PIXEL

WE MAY USE TIKTOK PIXEL TO MEASURE CAMPAIGN PERFORMANCE, IMPROVE ADVERTISING RELEVANCE, TRACK PURCHASE EVENTS, UNDERSTAND VISITOR BEHAVIOR, AND BUILD ADVERTISING AUDIENCES. TIKTOK MAY PROCESS CERTAIN TECHNICAL INFORMATION ACCORDING TO ITS OWN PRIVACY POLICY.

EMAIL COMMUNICATIONS

IF YOU SUBSCRIBE TO OUR NEWSLETTER OR CREATE AN ACCOUNT, WE MAY SEND YOU EMAILS RELATING TO ORDER CONFIRMATIONS, SHIPPING NOTIFICATIONS, WARRANTY INFORMATION, PRODUCT UPDATES, SAFETY NOTICES, AND PROMOTIONAL CAMPAIGNS. MARKETING EMAILS INCLUDE AN UNSUBSCRIBE OPTION THAT ALLOWS YOU TO OPT OUT AT ANY TIME.

SMS COMMUNICATIONS

WHERE PERMITTED BY LAW AND WITH YOUR CONSENT, WE MAY SEND TEXT MESSAGES REGARDING ORDER UPDATES, DELIVERY NOTIFICATIONS, PROMOTIONS, AND MARKETING OFFERS. STANDARD CARRIER MESSAGING RATES MAY APPLY. YOU MAY OPT OUT BY FOLLOWING THE INSTRUCTIONS INCLUDED IN THE MESSAGE.

PERSONALIZED SHOPPING EXPERIENCE

TO IMPROVE YOUR SHOPPING EXPERIENCE, WE MAY PERSONALIZE WEBSITE CONTENT BASED ON BROWSING HISTORY, PRODUCT INTERESTS, PURCHASE HISTORY, GEOGRAPHIC REGION, PREFERRED LANGUAGE, AND DEVICE TYPE.

ARTIFICIAL INTELLIGENCE AND AUTOMATED PROCESSING

WE MAY USE AUTOMATED TECHNOLOGIES AND AI-ASSISTED TOOLS TO IMPROVE CUSTOMER SUPPORT EFFICIENCY, WEBSITE SEARCH FUNCTIONALITY, FRAUD DETECTION, PRODUCT RECOMMENDATIONS, AND WEBSITE PERFORMANCE ANALYSIS. THESE TOOLS ASSIST OUR OPERATIONS BUT DO NOT MAKE LEGALLY SIGNIFICANT DECISIONS ABOUT YOU WITHOUT APPROPRIATE HUMAN OVERSIGHT WHERE REQUIRED BY APPLICABLE LAW.

DO NOT TRACK (DNT) SIGNALS & GPC

SOME WEB BROWSERS OFFER A “DO NOT TRACK” (DNT) SETTING. CURRENTLY, THERE IS NO UNIVERSALLY ACCEPTED STANDARD FOR RESPONDING TO DNT SIGNALS. THEREFORE, OUR WEBSITE DOES NOT RESPOND TO BROWSER-BASED DNT REQUESTS. WHERE REQUIRED BY APPLICABLE LAW, WE RECOGNIZE AND HONOR VALID GLOBAL PRIVACY CONTROL (GPC) SIGNALS THAT COMMUNICATE YOUR PRIVACY PREFERENCES.

YOUR COOKIE CHOICES & CONSENT

MOST BROWSERS ALLOW YOU TO DELETE COOKIES, BLOCK COOKIES, RECEIVE NOTIFICATIONS BEFORE COOKIES ARE STORED, DISABLE ADVERTISING COOKIES, AND CLEAR BROWSING DATA. PLEASE NOTE THAT DISABLING CERTAIN COOKIES MAY AFFECT WEBSITE FUNCTIONALITY, INCLUDING CHECKOUT, ACCOUNT ACCESS, AND PERSONALIZED FEATURES.

WHERE REQUIRED BY APPLICABLE LAW, VISITORS FROM APPLICABLE JURISDICTIONS WILL BE PRESENTED WITH A COOKIE CONSENT BANNER WHEN THEY FIRST VISIT OUR WEBSITE. YOU MAY UPDATE YOUR COOKIE PREFERENCES AT ANY TIME THROUGH THE COOKIE SETTINGS AVAILABLE ON OUR WEBSITE.

HOW WE SHARE YOUR PERSONAL INFORMATION

FVKING DOES NOT SELL YOUR PERSONAL INFORMATION FOR MONETARY COMPENSATION. HOWEVER, WE MAY SHARE PERSONAL INFORMATION WITH TRUSTED THIRD PARTIES WHEN NECESSARY TO OPERATE OUR BUSINESS, PROVIDE OUR SERVICES, COMPLETE TRANSACTIONS, OR COMPLY WITH LEGAL OBLIGATIONS. WE ONLY SHARE INFORMATION THAT IS REASONABLY NECESSARY FOR THE SPECIFIC PURPOSE.

CATEGORIES OF THIRD PARTIES WE SHARE INFORMATION WITH

1. PAYMENT PROCESSING PROVIDERS: CREDIT CARD PROCESSORS, DIGITAL WALLET PROVIDERS, PAYMENT GATEWAYS, AND BANKING PARTNERS. THEY PROCESS NAME, BILLING INFORMATION, PAYMENT CONFIRMATION, TRANSACTION DETAILS, AND FRAUD PREVENTION DATA. FVKING DOES NOT STORE COMPLETE PAYMENT CARD NUMBERS ON OUR SERVERS.

2. SHIPPING AND FULFILLMENT PARTNERS: INTERNATIONAL FREIGHT PROVIDERS, LOCAL DELIVERY COMPANIES, COURIER SERVICES, AND WAREHOUSE PARTNERS (E.G., UPS, FEDEX, DHL, USPS). THEY RECEIVE CUSTOMER NAME, SHIPPING ADDRESS, PHONE NUMBER, ORDER DETAILS, AND TRACKING INFORMATION SOLELY FOR FULFILLMENT, TRANSPORTATION, AND DELIVERY CONFIRMATION.

3. WEBSITE HOSTING AND TECHNOLOGY PROVIDERS: HOSTING PROVIDERS, CONTENT DELIVERY NETWORKS (CDNS), SECURITY PROVIDERS, AND BACKUP SERVICE PROVIDERS THAT MAINTAIN OUR WEBSITE INFRASTRUCTURE AND DATABASE SECURITY.

4. ANALYTICS PROVIDERS: GOOGLE ANALYTICS, GOOGLE SEARCH CONSOLE, AND MICROSOFT CLARITY TO UNDERSTAND WEBSITE PERFORMANCE AND USER BEHAVIOR IN AGGREGATED FORM.

5. ADVERTISING AND MARKETING PARTNERS: GOOGLE ADS, GOOGLE MERCHANT CENTER, META ADS, AND TIKTOK ADS TO MEASURE ADVERTISING EFFECTIVENESS, IMPROVE CAMPAIGN PERFORMANCE, SHOW RELEVANT PRODUCTS, AND PREVENT ADVERTISING FRAUD.

6. CUSTOMER COMMUNICATION PLATFORMS: THIRD-PARTY SERVICES FOR EMAIL DELIVERY, CUSTOMER SUPPORT, NEWSLETTER MANAGEMENT, AND AUTOMATED NOTIFICATIONS.

7. BUSINESS TRANSFERS: IN THE EVENT OF A MERGER, ACQUISITION, BUSINESS RESTRUCTURING, SALE OF ASSETS, OR BANKRUPTCY PROCEEDINGS, YOUR PERSONAL INFORMATION MAY BE TRANSFERRED AS PART OF THE BUSINESS TRANSACTION.

8. LEGAL REQUIREMENTS AND PROTECTION OF RIGHTS: WE MAY DISCLOSE PERSONAL INFORMATION WHEN REQUIRED TO COMPLY WITH APPLICABLE LAWS, RESPOND TO GOVERNMENT REQUESTS, RESPOND TO LEGAL PROCESSES, ENFORCE OUR TERMS OF SERVICE, PROTECT CUSTOMERS, PREVENT FRAUD, AND MAINTAIN WEBSITE SECURITY.

INTERNATIONAL DATA TRANSFERS & GDPR

FVKING SERVES CUSTOMERS WORLDWIDE, INCLUDING CUSTOMERS LOCATED IN THE UNITED STATES, CANADA, EUROPEAN UNION, UNITED KINGDOM, AUSTRALIA, AND OTHER INTERNATIONAL REGIONS. AS A GLOBAL BUSINESS, YOUR PERSONAL INFORMATION MAY BE TRANSFERRED, STORED, OR PROCESSED IN COUNTRIES OUTSIDE YOUR COUNTRY OF RESIDENCE, WHICH MAY HAVE DIFFERENT DATA PROTECTION LAWS FROM YOUR OWN COUNTRY.

IF YOU ARE LOCATED IN THE EUROPEAN ECONOMIC AREA (EEA) OR THE UNITED KINGDOM, WE TAKE APPROPRIATE SAFEGUARDS WHEN TRANSFERRING PERSONAL INFORMATION INTERNATIONAL, RELYING ON RECOGNIZED LEGAL MECHANISMS INCLUDING EUROPEAN COMMISSION STANDARD CONTRACTUAL CLAUSES (SCCS) AND UK INTERNATIONAL DATA TRANSFER AGREEMENTS (IDTAS).

DATA RETENTION & DATA SECURITY

FVKING RETAINS PERSONAL INFORMATION ONLY FOR AS LONG AS NECESSARY TO FULFILL THE PURPOSES DESCRIBED IN THIS PRIVACY POLICY:

• ORDER INFORMATION: RETAINED FOR CUSTOMER SERVICE, WARRANTY SUPPORT, TAX COMPLIANCE, ACCOUNTING REQUIREMENTS, AND LEGAL OBLIGATIONS.
• CUSTOMER ACCOUNT INFORMATION: RETAINED WHILE YOUR ACCOUNT REMAINS ACTIVE UNTIL DELETION IS REQUESTED.
• CUSTOMER SUPPORT COMMUNICATIONS: RETAINED FOR RESOLVING DISPUTES, IMPROVING CUSTOMER SERVICE, WARRANTY HISTORY, AND QUALITY ASSURANCE.
• MARKETING INFORMATION: RETAINED UNTIL YOU UNSUBSCRIBE OR REQUEST DELETION.

WE IMPLEMENT REASONABLE TECHNICAL AND ORGANIZATIONAL SAFEGUARDS TO PROTECT PERSONAL INFORMATION, INCLUDING SSL (SECURE SOCKET LAYER) ENCRYPTION TECHNOLOGY, SECURE THIRD-PARTY PAYMENT PROCESSING, ACCESS CONTROL FOR AUTHORIZED PERSONNEL ONLY, FIREWALL PROTECTION, MALWARE MONITORING, AUTOMATED THREAT DETECTION, AND DATA BACKUP PROCEDURES.

IN THE EVENT OF A SECURITY INCIDENT INVOLVING PERSONAL INFORMATION, WE WILL INVESTIGATE THE INCIDENT, TAKE REASONABLE STEPS TO CONTAIN THE ISSUE, RESTORE AFFECTED SYSTEMS, AND NOTIFY AFFECTED INDIVIDUALS WHERE REQUIRED BY LAW.

CALIFORNIA PRIVACY RIGHTS (CCPA / CPRA)

IF YOU ARE A CALIFORNIA RESIDENT, YOU MAY HAVE ADDITIONAL PRIVACY RIGHTS UNDER THE CCPA AND CPRA:

• RIGHT TO KNOW: REQUEST CATEGORIES OF PERSONAL INFORMATION COLLECTED, SOURCES, PURPOSES, AND THIRD PARTIES RECEIVING DATA.
• RIGHT TO ACCESS & DELETE: REQUEST COPIES OR DELETION OF YOUR PERSONAL INFORMATION, SUBJECT TO LEGAL EXCEPTIONS.
• RIGHT TO CORRECT: REQUEST CORRECTION OF INACCURATE PERSONAL INFORMATION.
• RIGHT TO OPT OUT OF SALE OR SHARING: FVKING DOES NOT SELL PERSONAL INFORMATION FOR MONETARY COMPENSATION. YOU MAY REQUEST TO OPT OUT OF TARGETED ADVERTISING ACTIVITIES.
• NON-DISCRIMINATION: FVKING WILL NOT DISCRIMINATE AGAINST YOU FOR EXERCISING YOUR PRIVACY RIGHTS.

TO SUBMIT A REQUEST, EMAIL: SERVICE@FVKINGBIKE.COM WITH YOUR FULL NAME, EMAIL ADDRESS, AND NATURE OF REQUEST.

EUROPEAN PRIVACY RIGHTS (GDPR)

IF YOU ARE LOCATED IN THE EEA, UK, OR SIMILAR JURISDICTIONS, YOU HAVE SPECIFIC RIGHTS REGARDING YOUR PERSONAL INFORMATION:

• RIGHT TO ACCESS YOUR PERSONAL INFORMATION: REQUEST CONFIRMATION AND COPIES OF YOUR DATA.
• RIGHT TO RECTIFICATION: REQUEST CORRECTION OF INACCURATE OR INCOMPLETE DATA.
• RIGHT TO ERASURE (“RIGHT TO BE FORGOTTEN”): REQUEST DELETION WHERE DATA IS NO LONGER NECESSARY OR CONSENT IS WITHDRAWN.
• RIGHT TO RESTRICT PROCESSING & RIGHT TO OBJECT: REQUEST LIMITATIONS OR OBJECT TO DIRECT MARKETING AND ANALYTICS.
• RIGHT TO DATA PORTABILITY: RECEIVE A COPY OF YOUR PERSONAL INFORMATION IN A MACHINE-READABLE FORMAT.
• RIGHT TO WITHDRAW CONSENT: WITHDRAW CONSENT AT ANY TIME FOR MARKETING OR COOKIE PREFERENCES.
• AUTOMATED DECISION-MAKING: FVKING DOES NOT MAKE DECISIONS BASED SOLELY ON AUTOMATED PROCESSING THAT CREATE SIGNIFICANT LEGAL CONSEQUENCES.

TO EXERCISE GDPR RIGHTS, CONTACT: SERVICE@FVKINGBIKE.COM.

ACCOUNT DELETION, CHILDREN’S PRIVACY & B2B DATA

ACCOUNT DELETION REQUESTS: TO DELETE YOUR ACCOUNT, EMAIL SERVICE@FVKINGBIKE.COM WITH SUBJECT “ACCOUNT DELETION REQUEST”. AFTER VERIFICATION, WE WILL DELETE OR ANONYMIZE YOUR PERSONAL INFORMATION WHERE REQUIRED BY LAW.

CHILDREN’S PRIVACY: OUR WEBSITE IS NOT DIRECTED TOWARD CHILDREN. WE DO NOT KNOWINGLY COLLECT PERSONAL INFORMATION FROM CHILDREN. IF YOU BELIEVE A CHILD HAS PROVIDED US WITH DATA, CONTACT US IMMEDIATELY AT SERVICE@FVKINGBIKE.COM FOR DELETION.

THIRD-PARTY WEBSITES & SOCIAL MEDIA: OUR SITE MAY LINK TO THIRD-PARTY WEBSITES OR OPERATE SOCIAL MEDIA PAGES (FACEBOOK, INSTAGRAM, TIKTOK, YOUTUBE). WE ARE NOT RESPONSIBLE FOR THEIR INDEPENDENT PRIVACY PRACTICES.

BUSINESS CUSTOMERS (B2B & DEALERS): FOR B2B CUSTOMERS, DEALERS, DISTRIBUTORS, AND WHOLESALE PARTNERS, WE MAY COLLECT ADDITIONAL BUSINESS INFORMATION (COMPANY NAME, DEALER TAX INFO, PURCHASE HISTORY) FOR WHOLESALE TRANSACTIONS AND ACCOUNT MANAGEMENT.

CALIFORNIA SHINE THE LIGHT & NEVADA RIGHTS: RESIDENTS OF CALIFORNIA AND NEVADA MAY SUBMIT PRIVACY REQUESTS REGARDING DIRECT MARKETING OR OPT-OUT PREFERENCES BY EMAILING SERVICE@FVKINGBIKE.COM.

AT FVKING, WE ARE COMMITTED TO CREATING HIGH-QUALITY ELECTRIC BIKES WHILE RESPECTING THE PRIVACY AND TRUST OF EVERY CUSTOMER WORLDWIDE. THANK YOU FOR TRUSTING FVKING.