Shipping Policy
Fast, Reliable & Global Delivery for FVKING Electric Bikes
Serving Customers Worldwide with Secure Shipping Solutions
Last Updated: July 28, 2026
01. Shipping Overview
At FVKING, we are committed to providing customers worldwide with fast, reliable, and transparent shipping services.
We understand that purchasing an electric bike is an important investment. Our goal is to ensure your FVKING e-bike arrives safely, efficiently, and in excellent condition.
We work with trusted logistics partners including UPS, FedEx, local freight carriers, and other professional transportation providers to deliver orders securely.
FVKING provides free shipping for eligible orders and destinations.
Shipping availability, delivery times, and carrier options may vary depending on product availability, destination, local regulations, and transportation conditions.
Before shipment, each electric bike goes through order verification, quality inspection, packaging preparation, and shipping processing to ensure a reliable delivery experience.
02. Where We Ship
FVKING ships electric bikes to customers in multiple regions worldwide, including:
- United States
- Canada
- European countries
- United Kingdom
- Australia
- Selected international destinations
Shipping availability depends on product type, battery transportation regulations, local carrier availability, and destination requirements.
If your location is not available during checkout, please contact our support team. We will review available shipping options and provide assistance whenever possible.
03. Warehouse & Fulfillment Locations
To improve delivery speed and customer experience, FVKING may fulfill orders from different authorized fulfillment locations depending on inventory availability and customer destination.
Orders may be shipped from available fulfillment centers located in:
- United States fulfillment locations
- European fulfillment locations
- United Kingdom fulfillment locations
- Canada fulfillment locations
- China Central Manufacturing Facility
- Other authorized distribution locations
Products marked as available on the product page are generally ready for shipment from local warehouses.
If a product model or specific option is currently out of stock in your local overseas warehouse, your order may be dispatched directly from our China Central Manufacturing Facility to fulfill your purchase. For Factory Direct shipments, exact dispatch timelines and delivery schedules must be confirmed directly with our customer support team.
For pre-order products or items temporarily out of stock, please refer to the estimated shipping time displayed on the product page during checkout, or contact our customer support team to confirm the exact delivery schedule.
If you have questions regarding product availability, estimated shipping dates, or bulk orders, please contact FVKING before placing your order.
04. Order Processing Time
After your order is successfully placed, FVKING will begin processing your order.
Order processing includes payment verification, order confirmation, quality inspection, product preparation, and shipment arrangement.
In-Stock Products
- Orders are typically processed within 1-3 business days.
- Once shipped, customers will receive a shipping confirmation email with tracking information.
- Delivery times may vary depending on destination, carrier availability, weather conditions, and other external factors.
Factory Direct & Pre-Order Products
For items shipped directly from our China manufacturing facility due to local warehouse stock shortage, as well as pre-order products, processing and delivery times vary. Please consult our customer support team to confirm the specific shipping dates and delivery schedules.
Pre-order delivery schedules may change due to production schedules, quality inspections, supply chain conditions, or international shipping arrangements. Any update on dispatch timelines will be communicated promptly.
Please make sure your shipping address, phone number, and contact information are accurate before completing your purchase.
Incorrect or incomplete delivery information may result in shipping delays.
05. Delivery Time Estimates
Delivery times depend on your location, inventory availability, carrier service, and local transportation conditions.
The following delivery estimates are provided as general guidance based on previous shipment experience.
| Region | Processing Time | Estimated Delivery Time |
|---|---|---|
| United States | 1-3 Business Days | 3-8 Business Days |
| Canada | 1-3 Business Days | 5-12 Business Days |
| United Kingdom | 1-3 Business Days | 5-10 Business Days |
| Europe | 1-3 Business Days | 5-12 Business Days |
| Australia | 1-3 Business Days | 7-15 Business Days |
| China Factory Direct (All Regions) | Consult Support | Consult Support |
Please note that all delivery times are estimates and not guaranteed delivery dates.
Shipping delays may occur due to customs procedures, public holidays, extreme weather conditions, carrier limitations, or circumstances beyond FVKING’s reasonable control.
06. Shipping Costs & Taxes
Free Shipping
FVKING offers free shipping for eligible orders and supported delivery regions.
Available shipping methods and costs will be displayed during checkout before payment confirmation.
Taxes & Import Duties
For domestic shipments within supported regions, customers are generally not required to pay additional shipping charges.
For international shipments, customs duties, import taxes, VAT, or other government charges may vary depending on the destination country and local regulations.
Customers are responsible for any customs requirements, import duties, or taxes that may apply in their country unless otherwise stated during checkout.
07. Lithium Battery Shipping Notice
FVKING electric bikes are equipped with lithium-ion batteries that are classified as regulated transportation items under international shipping regulations.
Due to lithium battery transportation requirements, shipping methods, delivery times, and available destinations may vary.
Battery Transportation Compliance
- Electric bikes are packaged according to applicable transportation requirements.
- Battery shipments may require specialized handling procedures.
- Certain remote regions may have shipping restrictions due to carrier limitations.
- Delivery schedules may be affected by transportation regulations.
FVKING prioritizes safe transportation and works with qualified logistics partners to ensure electric bikes and lithium batteries are handled responsibly throughout the shipping process.
08. Shipping Restrictions
Due to carrier limitations, lithium battery transportation regulations, and local delivery restrictions, FVKING may not be able to ship to certain locations.
Currently, shipping restrictions may apply to:
- Hawaii
- Puerto Rico
- Certain remote islands
- Some international territories
- Locations unavailable for lithium battery transportation
If your location is not supported during checkout, please contact our customer service team. We will review possible shipping solutions whenever available.
Please contact FVKING before placing your order if you have questions regarding delivery availability.
09. Order Changes Before Shipping
If you need to modify your order after purchase, please contact FVKING customer support as soon as possible.
We will make reasonable efforts to assist with order changes before the order enters the shipping process.
Order Cancellation Before Shipping
- Within 2 Hours: Orders cancelled within 2 hours after purchase will not be charged a processing fee.
- After 2 Hours: For cancellation requests after this period but before shipment preparation begins, additional processing costs may apply depending on the order status.
- In Fulfillment: Once an order has entered the fulfillment or shipping process, cancellation requests will be handled according to our return procedure.
Shipping Address Changes Before Shipping
Customers may request an address change before the order has shipped.
- No address change fee applies before shipment.
- Requests must include complete and accurate delivery information.
- FVKING cannot guarantee changes after the package has been handed over to the carrier.
Product Changes Before Shipping
If you ordered the wrong model, size, or configuration, please contact us immediately.
Product changes depend on inventory availability and whether the original order has entered fulfillment.
10. Order Changes After Shipping
Once your FVKING electric bike has been shipped, changes to the order may no longer be possible.
Order Cancellation After Shipping
If your order has already shipped and cannot be modified, you may refuse delivery or request a return according to our Return & Refund Policy.
Customers will be responsible for the following costs for post-dispatch cancellations or delivery refusals:
- Return Shipping Fee: $150 flat rate for electric bikes
- Restocking Fee: 10% processing & restocking fee
- Any additional transportation costs caused by the return process
Address Changes After Shipping
If your order has already been shipped, please contact FVKING customer support.
We will provide available shipment information, including tracking details and carrier information. Any additional costs caused by address modification will be the customer’s responsibility.
Replacement or Exchange After Shipping
If you receive the wrong product or an approved exchange is required, please contact FVKING before returning the item.
- Replacement approval is required before shipment arrangements.
- Additional shipping costs may apply depending on the situation.
- Products must meet the requirements stated in our Return & Refund Policy.
11. Order Tracking
Once your order has shipped, FVKING will send a shipping confirmation email containing your tracking information.
You can track your order through:
- Your FVKING account dashboard
- The tracking link provided in your shipping confirmation email
- Our official order tracking page
After shipment, tracking information may require several business days to become active in the carrier system.
If tracking information does not appear immediately, please check again later or contact our support team.
For additional shipping assistance, please contact:
Email: service@fvkingbike.com
12. Delivery Issues & Lost Packages
Package Marked as Delivered but Not Received
If your tracking information shows that your package has been delivered but you have not received it, please contact FVKING within 3 business days.
We will assist by reviewing available shipping information and working with the carrier when necessary.
Damaged Package Upon Arrival
If your package arrives damaged, please:
- Take photos or videos of the damaged packaging and product.
- Contact FVKING customer support as soon as possible.
- Provide your order number and related details.
This information helps us evaluate the issue and provide appropriate assistance.
Lost Shipment
In rare situations where a shipment is confirmed lost during transportation, FVKING will work with the carrier to investigate and provide reasonable assistance.
13. Important Shipping Notes
- Shipping times are estimated and may vary due to customs clearance, holidays, weather conditions, carrier delays, or other circumstances beyond FVKING’s control.
- During major holidays, carriers and logistics providers may experience reduced operating schedules.
- Tracking numbers may take several business days to become active after shipment.
- Estimated delivery times are based on previous shipping data and are provided for reference only.
- Customers are responsible for providing accurate shipping information when placing an order.
- FVKING is not responsible for delays caused by incorrect customer information, customs procedures, or carrier-related circumstances beyond our reasonable control.
14. Dealer & Bulk Order Shipping
FVKING supports both direct-to-consumer customers and international business partners.
For dealers, distributors, and bulk orders, shipping arrangements may differ depending on:
- Order quantity
- Destination country
- Warehouse availability
- Shipping method requirements
- Import regulations
For B2B shipping inquiries, please contact our team for customized solutions.
15. Contact FVKING
Our customer support team is ready to assist with shipping questions, tracking requests, delivery concerns, and order assistance.
Company Name: THINKEASY INTERNATIONAL TRADING LIMITED
Address: RM 18 2/F TUSPARK 118 WAI YIP ST KWUN TONG HONG KONG
Email: service@fvkingbike.com
Response Time: Within 24 Hours
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)
