Return & Refund Policy
Hassle-Free Returns & Dedicated Customer Support
Shop with Confidence — FVKING Stands Behind Every Ride
Last Updated: July 28, 2026
01. Policy Overview
At FVKING, we are committed to engineering high-performance electric bikes and providing transparent, customer-centric support. We believe in the reliability of our products and want you to be fully confident in your purchase.
This document outlines the complete terms and procedures governing order cancellations, returns, exchanges, refunds, and local repair reimbursements for FVKING e-bikes and accessories.
02. Order Cancellation Policy
If you need to cancel an order, please contact our support team immediately at service@fvkingbike.com. Cancellation terms depend on your order’s fulfillment status:
E-Bike Orders
| Order Status | Cancellation Allowed? | Applicable Fees & Costs |
|---|---|---|
| Before Shipment | Yes | Orders cancelled before shipment may be subject to a non-refundable payment processing fee of up to 7% of the order value to cover non-refundable merchant processing costs charged by financial institutions. |
| After Shipment | Yes (Treated as Return) | If an order has already shipped, the request is treated as a return. Subject to outbound and return freight shipping charges plus applicable restocking fees. |
Parts & Accessories Orders
| Order Status | Cancellation Allowed? | Applicable Fees & Costs |
|---|---|---|
| Before Shipment | Yes | Subject to a payment processing fee of up to 7%. |
| After Shipment | No | Non-returnable after dispatch (Replacements are issued for legitimate quality defects only). |
03. 30-Day Return Guidelines
We accept return requests for eligible products within 30 calendar days of delivery. Solutions and associated costs are handled according to the return reason:
| Issue / Scenario | Resolution Provided | Associated Freight / Fee |
|---|---|---|
| Wrong Item Received | Free exchange or full refund. | 100% Covered by FVKING |
| Damaged / Missing Accessories | Free replacement accessories or partial compensation. | 100% Covered by FVKING |
| Price Difference Guarantee |
• Within 7 days: Partial refund of price difference • Over 7 days: Complimentary promotional item (No cash refund) | N/A |
| Address Change (In Transit) | Carrier routing assistance where supported. | $20 fee per item |
| Manufacturing Quality Issue | Defective products are repaired, replaced, or returned free of charge following photo/video verification. | 100% Covered by FVKING |
| Non-Quality Issue (New & Unused) | Approved returns for non-quality reasons may be subject to a restocking fee of up to 30% of the purchase price, depending on condition, inspection results, and repackaging requirements. | Restocking Fee (Up to 30%) + Customer pays return shipping |
| Non-Quality Issue (Used Product) | Used products are subject to technical inspection. Depending on mileage, physical condition, missing accessories, and resale value, a higher restocking fee (up to 70%) may apply. | Restocking Fee (Up to 70%) + Customer pays return shipping |
• Over 30 Days: E-bikes and accessories are non-refundable after 30 days of delivery. Long-term technical support remains active under our official Warranty Policy.
• Inspection Standard: Returned items must arrive clean and complete with all original parts, packaging, keys, charger, and manuals. Items returned with excessive dirt, unapproved modifications, or severe structural damage will be rejected.
04. Items Not Eligible for Return
The following items are strictly non-returnable and non-refundable:
- Products purchased from unauthorized resellers or secondary third-party marketplaces.
- Damage resulting from human error, improper assembly, neglect, unauthorized modifications, racing, or commercial abuse.
- Customized or special-order products.
- Clearance sales, promotional giveaways, or digital gift cards.
05. Step-by-Step Return Process (RMA)
To ensure smooth processing, all returns must follow our standard Return Material Authorization (RMA) workflow:
06. Local Repair Reimbursement Program
If your e-bike experiences a covered manufacturing defect within its 1-year warranty period, FVKING provides complete technical support and replacement parts.
Local Bike Shop Repair Reimbursement
To reduce downtime, FVKING offers local repair subsidies if an issue can be conveniently fixed at a local bicycle shop:
- Prior Written Approval Required: Repair reimbursement requires prior written authorization from FVKING technical support before repairs are initiated.
- Invoice Requirement: Customers must present a valid, printed, itemized receipt or official electronic invoice from the repair shop (Handwritten receipts are not accepted).
- Reimbursement Limits: The subsidy amount cannot exceed twice (2x) the retail cost of the corresponding replacement component.
07. Warranty Policy vs. Return Policy
To help you understand which policy applies to your situation, please refer to the comparison table below:
| Scenario | Applicable Policy | Primary Resolution |
|---|---|---|
| Changed Mind / Buyer’s Remorse | Return Policy (30-Day) | Return for refund minus applicable restocking & freight fees |
| Shipping Transit Damage | Return / Exchange Policy | Free replacement parts or new unit exchange |
| Wrong Item Delivered | Return / Exchange Policy | Free exchange or full refund |
| Manufacturing Defect (Within 1 Year) | Warranty Policy | Free replacement parts, technical support, or repair subsidy |
| Battery / Motor Hardware Issue | Warranty Policy | Diagnostic troubleshooting & component replacement |
08. Third-Party Platforms & Dealers
Partner Bike Shops & Physical Dealers: Independent retail shops maintain their own return and exchange policies. FVKING cannot accept direct returns for items purchased from physical brick-and-mortar stores. Please contact your original dealer.
Third-Party Marketplaces: Purchases made on Amazon, eBay, or AliExpress must be serviced directly through those respective platform accounts. FVKING direct support only processes orders placed via fvkingbike.com.
09. Frequently Asked Questions
10. Customer Support
Our dedicated support team is ready to guide you through order cancellations, returns, and technical warranty assistance.
Customer Service Email: service@fvkingbike.com
Response Time: Within 24 Business Hours
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)
Note: Specific warehouse return addresses are provided individually upon RMA approval. Do not ship items without prior authorization.
