Frequently Asked Questions
Have questions about FVKING electric bikes, battery life, shipping, or warranty? Find all the answers you need below.
An electric bike (e-bike) is a traditional bicycle equipped with an integrated electric motor, a rechargeable lithium-ion battery, and a smart controller. The motor provides pedal assistance (PAS) as you pedal, or allows full throttle riding.
Riding range depends on battery capacity, rider weight, terrain, and assist level. On average, a fully charged FVKING e-bike provides a range of 35 to 65+ miles per charge.
We offer a return window for unused products in their original packaging. For full terms, return authorization, or restocking details, please visit our Return Policy page.
A complete charge typically takes around 4 to 7 hours using the provided smart charger. You can charge the battery on the bike or remove it for indoor charging.
Key benefits include saving money on gas/parking, tackling tough hills effortlessly, reducing carbon footprint, and riding further with less physical strain.
Once your order has dispatched, you will receive an automated email containing your tracking number and carrier link. You can also contact support for updates.
You can reach us directly via email at service@fvkingbike.com, call +86 15973900956, or fill out our Contact Form.
Orders process within 1-2 business days. Transit time usually takes 3 to 7 business days depending on your delivery location.
Packages are usually returned if the address was incorrect or after multiple failed delivery attempts. Please contact service@fvkingbike.com immediately.
All original FVKING e-bikes are covered by our official manufacturer warranty against manufacturing defects in key components (frame, battery, motor, display).
Please email service@fvkingbike.com as quickly as possible. We can modify or cancel orders that have not yet been dispatched.
Yes, FVKING e-bikes feature water-resistant electrical components for riding in light rain. Avoid submerging the motor/battery in deep water or pressure washing.
Yes! You can set the Pedal Assist System (PAS) level to 0 or power off the display to ride it just like a regular mechanical bicycle.
