Warranty Policy
Warranty
Warranty details
Ekxbike offers a 12-month limited Manufacturer Warranty for the Original Retail Purchaser only. It is the dealer’s responsibility to offer Call service and repair job to his customers. Within 12 months from the date of purchase, ekxbike only offers Free Spare Parts (under warranty) to the dealer as well as online technical supports. Parts supply validity is 12 months maximum.
Under warranty.
12-month warranty on Frames and Stems only. And 6-month on Motor, battery, controller and display. 3-month on Throttle, lights and brakes. See details below:
| Bike Body – 12 months | Core Electrical Parts – 6 months | Other Parts – 3 months | Components subject to wear – 30 days |
| E-Bike Frame | Front-wheel with Rim | Electronic throttle | Handlebar Grips |
| Stem (metal) | Motor-6months or 10,000km | Head light | Front & rear Tyre |
| Handlebar (metal) | Rear fork assembly | Taillight | Front & rear Inner Tube |
| Display (In-car Computer) | Brake lever | Front & rear fender | |
| Motor Controller | Brake cable | Front fork | |
| Battery pack | Brake caliper | Kickstand | |
| Battery charger | Saddle | brake cables | |
| Post for saddle | Transmission gears | ||
| Notes: The rest parts which are not stated above are NOT covered by the WARRANTY including but not limited to all Wear and tear items: Shifter, Bearings, Brake Pads, Disc Pad, Chains, Free Hub Bodies, casings, Spokes, Sprockets, Stripped threads/bolts, Tools, Fasteners (screws) and Rubber moving parts.
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Not covered by Warranty. If the bike is broken by man-made damage or out of warranty, ekxbike can offer 12-month supply of Replacement Parts to make sure the product can keep workable status. The dealer shall buy the parts from ekxbike and the price-list will be updated time by time.
Note: The following conditions are not covered by warranty
I. Electrical damage caused by improper use of the battery such as using an unapproved charger; Battery is longtime left uncharged, or plugging the power cable in the wrong way is not covered. Please charge battery responsibly and regularly (at least one time per month). If your battery can not be charged because you keep it uncharged more than 1 month, the battery may enter into deep sleeping mode that can not work again. You have to buy new battery with your own cost.
II. Water damage caused by improper use in snow, wet or flooded conditions is not covered. Our products are rain resistant, not waterproof. Please use with care!
III. Damage caused by accidents, disasters, or improper use such as racing or jumping or overweight is not covered.
IV. Damage caused by not following the User’s Manual or not following proper maintenance procedures is not covered.
V. The warranty does not cover any damage or missing parcels caused by courier services. Once our products leave warehouse ekxbike have absolutely no control over them. However ekxbike are willing to assist the buyer in getting compensation from the courier service. ekxbike suggest the buyer to contact the shipping carrier first for the proof of any missing or broken items. This proof is the key to get any compensation.
