Frequently Asked Questions
What is an electric bike and how does it work?
An electric bike, or e-bike, is a bicycle equipped with an electric motor that assists with pedaling. The motor provides supplemental power, facilitating navigation, particularly in hilly terrain or over extended distances. The bike is powered by a rechargeable battery that typically provides several hours of riding time.
How far can I ride on an electric bike?
Our exk e-bikes are equipped with a Automotive grade lithium ion cell that can usually support a ride of 100km (62miles)-150km (93miles).
What Is Ekx Return Policy？
Pls check out ourReturn Policyfirst, then please contact us by contact@ridooer.com
and tell us about which items you want to return.
How long does it take to charge an electric bike?
Charging time can vary depending on the battery size and charger. On average, it takes about 4-6 hours to fully charge an electric bike’s battery.
What are the benefits of using an electric bike?
Electric bikes provide an environmentally friendly alternative to cars, help reduce commuting time, and make cycling easier, especially for people with limited physical abilities or for those tackling challenging terrain. They also provide a fun way to get exercise while reducing your carbon footprint.
I just placed an order, how can I check the delivery status of my order?
Please click the “support” button at the top of the page, then click “Track Your Order” and enter your order number or tracking number to check the current delivery progress of the product.
How can I contact customer support?
You can reach our customer support team by emailing contact@ridooer.com
. We’re available [business hours or 24/7] to assist you.
How Long Does Delivery Normally Take?
In-stock orders typically ship within 1-3 business days. Please allow 3~8 business days for your shipment to arrive at your address. For pre-orders, please refer to the shipping date on the product page.
Why Was My Package Returned?
We will do partial shipping for your order in the following conditions:
1) Items are in different warehouses.
2) Hot-sale items need additional preparation time.
3)Weight limit of customs or courier. You will receive an email notification when each parcel is being shipped.
What Is Your Warranty Policy?
Hi, please kindly check our Warranty Policy Here.
How Do I Change Or Cancel My Order?
Please contact us contact@ridooer.com before it is shipped. Please note that we CANNOT change or cancel orders which have been shipped out.
If you want to cancel an order that has already been shipped out, please refuse to sign the package, and we will charge part of shipping cost per scooter, we will issue the refund after the package returning to us.
Can I ride an electric bike in the rain?
Yes, many electric bikes are designed to be water-resistant or waterproof to some extent. However, it’s important to avoid submerging the bike or exposing it to heavy rainfall for prolonged periods. Always check the manufacturer’s guidelines for weatherproofing.
Can I ride an electric bike without the motor assistance?
Yes, many e-bikes allow you to turn off the motor assistance and ride like a regular bicycle. This can be useful when you want to save battery power, or if you just want a traditional cycling experience.
